Help Center

Creative Mind is an online store which its fundamental mission remains unchanged since it was founded:

Provide the best DIY 3D models for all ages for something very important that we miss in our modern life -  precious quality time together as a family/friends

Placing an order is very easy, Click on the 'Add To Cart' or 'Buy Now' you will be redirected to checkout page.In the checkout page you need to fill up the requested details and pay securely with PayPal,Credit Cards or Debit Cards.

Yes, of course, Creative-Mind orders are transferred via a secure payment environment (PayPal).

We have a Live Chat that works 24/7 ( you can find it in the right corner on the bottom of any page).

You can fill up a contact form or you can send us an email to - contact@creative-mind.shop">contact@creative-mind.shop.We will do our best to answer you within 24 hours.If you have an inquiry regarding a specified order Please do not forget to include the  order number.

We cannot be responsible for any kind of Taxes/Customs duty issues.

We currently ship within the US only (excluding US territories,armed forces, and PO boxes). If you live outside the US, please contact@creative-mind.shop">contact us and we will check if we can ship to your address.

We ask that you contact us via our contact form and we will make every effort to resolve the issue for you.

Yes of course, but it should be done within 3 hours after placing your order. we work very fast in order to ensure that our customers will receive their product a soon as possible.

Due to the consequences of the Covid-19 Virus, there is a possibility that your order will be delayed a bit since there is huge pressure on forwarders companies.If there is any serious delay, please do not hesitate to contact us.

The shipping rates are as follows:

Order will be calculated after the checkout. (*based on order's weight).

Shipping from 100$ is FREE!

We currently ship within the US only (excluding US territories,armed forces, and PO boxes). If you live outside the US, please contact us and we will check if we can ship to your address. 

We will provide you the tracking number via email or SMS in order to track your package in real-time.

We will process your order within 1-2 business days. The shipping process usually takes 4-9 business days.

Please be aware that in some cases the delivery might be longer due the Covid-19. If there is any serious delay please do not hesitate to contact us.

First of all, we are very sorry for the inconvenience, in order to return the product please contact us.

We will handle the problem within 24-48 hours until you will be satisfied.

In the meantime, please review our shipping and returns policy.

Yes, of course, Models can be returned within 30 days from the date of receipt. You will refund you the full model price. Please contact us first and we will assist you. In the meantime, please review our shipping and returns policy.

In order to be eligible for a refund or a replacement, the model must be packed in its original condition and its original package with all the shipping labels on it.

Unfortunately, if the product was used / damaged we cannot refund you because we cannot sell the kit again.If you are eligible to return the shipment, you must ship it with a tracking number method ,also please keep the shipping receipt in the package so will able to refund you.

Please contact us and we will send you a refund form that you must fill out.

You can find all the information for this issue here - return policy.

Once we get the product back we can:

• Ship the new product of your choice

OR

• Refund the money to your credit card

(The refund is subjected to our previous answer)

We will make every effort to make this process as fast as possible.